Let’s face it, photos only assignments have been around since the days of the polaroid and SCA has been providing the industry with these services for over 35 years. While the technology has changed dramatically the core of our business and its commitment to service has stayed rock solid. With our Visual service offering it’s all about options. Does your staff have capacity to write estimates? No problem, we’ll just send the photos and notes. Got a few appraisers on vacation? No issues, we’ll write the estimate in-house. We’ve got you covered in whatever you need with a network of 38,000 inspectors who can be scheduled to arrive on the same day as FNOL.
- Full service photo inspection for claim processing available nationally
- Order service online and receive completed report within hours of photo submission
- Simple flat-rate pricing per inspection
- Service available for auto or property claims
- Additional claim services available as needed
Brought to you by the industry leader in innovative claims solutions, SCA Appraisal Company, Our Visual network of qualified and trained auto industry professionals offers clients a unique and cost effective solution to the inspection process that still provides the customer the “full service” experience. Self-service claims processing is an important trend, however industry research has shown that CSI/NPS scores increase when policyholders are serviced quickly and efficiently by a highly trained field technician, rather than someone who just takes photos in their spare time.
Our inspector will take a comprehensive set of photographs which are used along with your specified guidelines to create an accurate and severity conscious estimate. Each inspector is part of the auto industry whose job is to service vehicle owners. Because they know the industry and they know cars, your vehicle owner will not be left guessing on next steps or statements like ‘just call your adjuster’. A quick turnaround is nothing if it doesn’t also improve your NPS.
SCA Customer Benefits
- In-person service
- No customer effort needed
- Fast resolution of claim
- Flexible scheduling
SCA Carrier Benefits
- Rapid results (same day)
- Accurate photo inspections
- LAE Reduced
- Cycle-time reduced
- Improved customer service