OUR SYSTEMS

SCA embraces technological advances in estimate audit controls and data-driven improvements in analytical operating processes. It is how we ensure both our internal team and our franchises are delivering an unparalleled level of service and accuracy with every claim. These are just a few of the technology tools at the centerpiece of our claim workflow process:

• Field Appraiser smartphone app for managing daily workload and accessing same-day-upload potentials
• Automated dispatch to appraisers
• Integrated claim data input from all sources
• Open files management using a cloud-based claims management tool
• Consumer-facing portal for claims status updates
• Intelligent phone system for engaging with owners
• Automated billing and delivery process to streamline and improve package accuracy
• SMS, phone and email surveys to gauge owner satisfaction and answer questions

"We provide our staff with systems that enable them to effectively manage and quickly complete every customer assignment." - Robert Blake, CTO

SCA CLAIMS WORKFLOW ENHANCING TECHNOLOGY

Streamline - mobile technology for photo capturing and uploading from the field Dashboard - robust online claims tracking and reporting tool Blake Information Solutions - providing innovative technology enhancements